İş Yerinde
İş Yerinde
Job Type
Periodical
Position Level
Manager candidate
Department
Front Desk
Front Desk
Application Count
55 application
Job Type
Periodical
Position Level
Manager candidate
Application Count
55 application
Department
Front Desk
QUALIFICATIONS AND JOB DESCRIPTION
ASSISTANT GUEST RELATIONS MANAGER
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES
- Supervise all tasks of his/her staff to ensure optimal guest satisfaction
- Is a continual source of information, help and assistance to all guests.
- Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Assistant Manager.
- Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
- Conduct house tours / site inspection and special room drops for VIP’s.
- Escorts all arriving guests to their respective suites, external guests to their destination, and departing guests to their means of transport.
- Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
- Greet all residence guests personally and promote Inter-Hotel sales and in-house facilities.
- Handle guest complaints and feedback according to Hyde standards ensuring necessary actions, follow up and recording are done.
- Completes the departure list for the following day – contact VIP guests for any necessary arrangements.
- Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
- Ensure Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
- Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior to guest arrival and check-info system if necessary.
- Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
- Update and maintain efficient guest history system.
- Prepare requisition and distribution of amenities on a timely basis.
- Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
- Abides by all policies and procedures.
- Has full knowledge of Hyde standards.
- Performs related duties and special projects assigned by Senior Management.
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 years’ relevant experience with at least 1 years at a supervisory level
Preferred Candidate
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